Shipping and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL or DPD with tracking and drop-off without signature.
Shipping fees include handling and packing fees as well as postage costs.
For deliveries within the EU we charge a flat fee. For orders over €200,- delivery within the EU is free of charge.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect your items during shipping.
Right of return
If for any reason you are not satisfied with the products you have purchased or you have simply changed your mind about purchasing them, you can return it to us within 14 days after delivery of the products. This is a right of withdrawal that you can exercise without penalty and without giving any reason.
After we have received and checked the returned goods, we will refund the price you paid, back to your original payment method.
If you have a return*, please send an e-mail to: info@aliceandjann.com
We will then send you a return label by e-mail.
In any case we bear the expense and risk of return deliveries.
If you would like a different size, colour or item, please return the product to us and place a new order.
Please note that while the products remain in your possession you are responsible for keeping them safe, secure and in good condition.
*Please be advised that return shipments may have an impact on shipping cost calculations.
If, after the return shipment, the order value continues to be over €200,- you would not incur any shipping costs. However, if the invoice amount falls to below €200,- after a shipment has been returned, free delivery offer no longer applies. In order to continue managing this payment procedure in an optimal way for you, we calculate the usual shipping costs with the refund amount for your return delivery.